For those accustomed to more traditional models of technical support — i.e., call centers — Torrent Consulting’s managed services model might come off as a novelty. Faced with a challenge or question regarding their Salesforce org, our customers don’t dial in to speak with a random rep. Instead, they receive regular, consultative support from a dedicated team of experts who are passionate about helping others evolve and succeed on the Salesforce platform. It’s the difference between transactional help and a true partnership.

Despite the flexibility inherent in such a model, however, one size doesn’t fit all. That’s why we offer multiple support packages: To meet the varying needs of our customers. Deciding which is right for your company comes down to assessing your goals — are you simply trying to get the most out of your org as it exists today, or are you looking to make major upgrades? In this post, we’ll break down some of the core differences between our two managed services packages so you can start to consider which option might be best for your team.

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Managed Services Package #1: Admin

Torrent’s Admin package is the more basic of the two, ideal for companies that have recently implemented a Salesforce instance without custom integrations or complex development. For organizations that fit this profile, our Admin package can help turn potential into results. At the highest level, our goal is to use standard Salesforce functionality to maintain and drive your business. Optimizing processes and building out new workflows, transferring and cleaning data, creating time-saving automations, installing new apps from the AppExchange — your dedicated team can help with all kinds of things that could prove daunting without the right support.

The Admin package is also useful for companies looking to train their internal resources. Post-launch, many organizations choose not to pursue outside hires to fill Salesforce admin positions, and instead opt to promote somebody from within. Problem is, it can be hard to connect those employees with the right training and resources to bring them up to speed on the Salesforce platform. With a managed services contract, however, you can rely on our experts to teach your people everything they’ll need to know to become great admins.

Managed Services Package #2: Platform

Torrent’s Platform package is the right choice for companies that need a more advanced level of technical support, or those looking to accomplish more during the length of their contract. In addition to all the features included in the Admin package, this package provides integration support, custom development and even ground-up Salesforce product implementations. Let’s say your company wants help maintaining its Salesforce-ERP integration — with the Platform package, you can use your allocated hours to get that done. The same holds true if you’re looking to implement an entirely new Salesforce technology (say, Pardot). Here, there are few limits to what your company will be able to accomplish.

The Platform package is also ideal for organizations whose Salesforce admin and/or dev team lack experience developing in Salesforce (it is a niche skill, after all). Our experts can bridge the gap between your team’s existing knowledge and where you need to be.

At the end of the day, then, choosing between Torrent’s Admin and Platform packages comes down to what you’re trying to accomplish. For many, Admin will be the right fit. For those looking to take their org to the next level, however, Platform is probably the right choice. If you’ve got questions about which could right for your company, don’t hesitate to drop us a line. We’d love to hear from you.

Tags
Strategy, Managed Services

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